The Bitcoin price for your order will remain valid for 60 minutes. If you do not initiate a payment during this time, the Bitcoin exchange rate will be updated and the Bitcoin price for your order may change.
Bitcoin network transaction fees : As with nearly all Bitcoin transactions, a very small transaction fee (a “miner’s fee”) will be added by the Bitcoin network to the total cost in Bitcoin of your order. This fee covers the cost of verifying Bitcoin transactions. understeroid.com has no control over this fee and does not receive any portion of the fee.
Transactions complete once confirmed. Once a Bitcoin transaction is submitted to the Bitcoin network, it will be unconfirmed for a period of time (usually about an hour, but sometimes longer) pending full verification of the transaction by the Bitcoin network. A transaction is not complete until it is fully verified.
understeroid.com doesn’t apply any payment limit with Bitcoin
Payments by bitcoin are confirmed within 12 hours, the status of your order will be update on your customer area as soon as the amount is confirmed by our financial dept.
- Product availability is subject to change without notice.
- Order cancellations after payment are not accepted.
- Prices are subject to change based on international exchange rates and changes in costs may occur without notice.
- Once the order is confirmed, you will receive an electronic invoice, which will include; your order number, order details. Your username and password will allow you to check the status of your order.
- No merchandise refunds will be accepted.
- The customer is responsible for data entry errors and / or incompleteness of the delivery address. The customer will bear payment of the return postage if necessary.
- The products are prepared and packaged by the site in their original packaging or in an enclosed and proper packaging to content. The site has the ability to change the original packaging without changing the products that compose it without prior notice to the customer.
- The site delivers the ordered products to the address specified when placing your order in the “delivery address” tab.
- The site normally delivers your products in 21 days, but a delay in delivery can sometimes occur. This delay is beyond our control. All the time we provide you for the delivery is approximate only and we shall not be liable for any loss, costs, damages, costs or expenses caused by any delay in delivery of products.
- Our site may make the decision to postpone the shipment of an order if external events forced us there. A sending report does not exceed 30 days.
- Once sent you become the owner of the products you ordered. Once the products sent, we no longer have any liability for any loss, damage which seized the goods, except if you choose the insurance, in this case understeroid.com will resend one time your products.
- The ordered goods are not returnable.
- All products are shipped in the full risk of the purchaser.
- The site will not make any approach to the transport companies to follow or locate parcel.
We are trying to maximize the delivery rate as much we can. Even all the order are packed discreetly sometimes there might be problems in the custom/lost parcel or some damage during the transport.
In this case we offer reshipping your order one more time free of charge under these conditions :
- You made your order with the insurance (10 % of the amount of the order)
- You report the problem to our customer service within the limit of 14 days.
- You send with your report a picture of the offical notice (official letter) of seizure from the customs.
In the case of the use of insurance for breakage, the vacuumed transparent plastic containing the products should not be opened. If the vacuumed plastic is opened, the warranty for breakage will be invalid. No repayment order will be made by the insurance, there can be a reshipment of the order up to a maximum of 600 USD (case of loss, breakage or seizure of the package)
In the case of the use of insurance for customs seizure, if your address is black-listed you will not have the right of the return of your order. The cover of our insurance does not cover all countries, so when finalizing your cart if you do not have the possibility to choose the insurance option, it means that your country is not covered by it.
Customer Service :
For any questions regarding a purchase made on the websites of understeroid.com network, the Customer Care Centre can be reached:
– By Email
– By Chat
– By The contact page